Support & Logistics

Enterprise-grade training & support including survey setup, consulting, airtime management, handset rentals & more.

On-site, virtual and self-paced training options

By leveraging the familiar interface of a mobile phone, Mobenzi Researcher reduces fieldworker training requirements to a bare minimum. A short training session for first-time users is generally recommended however. Higher level training sessions covering topics such as survey design, fieldworker & handset management, data analysis and reporting are also available - or learn at your own pace with our comprehensive Help Centre.

Both fieldworker and administrator training are available on-site, delivered by a Mobenzi representative in South Africa or by a local partner in other countries. Virtual training can also be considered where appropriate.

Both web-based training as well as face-to-face contact sessions are available
Comprehensive bundled support ensures you have access to professional and knowledgeable resources to help you

Free telephonic & email support*

Whether you select the Transactional or Device License usage model, you receive free* support time. For every 20,000 credits or 10 device licenses purchased, you receive 1 hour of support which can be used to ask questions on software usage, provide standard training (excluding travel costs) and assistance with handset setup. Support is provided via email, telephone, instant messaging.

* Support accumulated by way of response credit purchase is capped at a maximum of 50 hours. Additional support may be purchased if required. For details please see our terms of service.

Consulting, survey design
& custom development

While some clients elect to manage all processes and desired development in-house, others prefer to outsource certain components. Our team has extensive experience in developing bespoke solutions which leverage the Mobenzi platforms.

Directly and through our partner network, our services can include a blend of design (consulting, protocol formation, metrics definition and domain expertise) and implementation (survey setup, software development and logistics).

Many solutions can benefit significantly from professional input from Mobenzi Researcher consultants, developers and domain experts
We assist organisations in the procurement of thousands of handsets each year

Sourcing and setup of handsets

Standardising on a single handset model can simplify support and training requirements. Use your existing suppliers if you’d prefer or request our assistance with handset procurement or rental.

Our handset logistics services include handset procurement, asset tagging, application installation, settings configuration and delivery to site.

SIM cards and airtime management

Manually managing and monitoring fieldworker airtime recharges to ensure they don’t run out is a major logistical challenge. Abuse and misuse of airtime is often difficult to detect without close supervision.

We are able to procure SIM cards for most African countries and perform RICA registration for Vodacom (SA). For Vodacom (SA) SIM cards we can monitor and automatically recharge with airtime, data bundles, SMS bundles or a combination.

Ad hoc recharges can be performed on both Vodacom (SA) and MTN (SA) networks. Other African operators can be investigated on request.

A full range of airtime monitoring and recharge services are available on the Vodacom (SA) network as well as a subset for other operators